Student Information, Recruitment, Enrolment and Support Services

 Student Information

Students must receive all information listed under paragraph 21-24 of the National Code prior to enrolment or acceptance of monies including course outlines and entry requirements. This information is provided through the organisation’s website and through the provision of its Student Handbook to students who are enquiring about enrolment. Specifically:

• Course Information – general description of course content, qualification or accreditation gained on completion, duration, teaching methods, assessment methods, name and location of any other provider, details of arrangements with other providers for recognition of the course or completed components of the course.
• Description of – facilities, equipment, learning resources.
• Itemised list of all fees payable.
• Before any payment is made, the student must have available a copy of TGS’ refund policy. This is available on TGS’ website.
• Information about the minimum level of English language proficiency.
• Before accepting fees, the student must be given – a copy of the agreement or written statement. This must reflect at least the full average cost of the delivery of the course, and include a list of all fees payable by the student including an application fee, enrolment fee, tuition fees, Health Fund payment and home-stay fees.
• Before accepting an enrolment, the student must receive an accurate description of the local environment including location of campuses and indicative costs of living, and advice that any school-aged dependants accompanying them to Australia will be required to pay full school fees if enrolled in a government or non-government school.
• Before accepting an enrolment, the students have access to TGS’ dispute resolution policy (see 6.1 Complaints & Appeals) on its website.

Student Recruitment

Students are recruited through the organisation’s website, agent network, industry advertising conventions and word-of-mouth. All recruitment is conducted with integrity and accuracy.

Student Enrolment

Enrolment procedures are outlined on the organisation’s website.

Upon receipt of the enrolment form, the Admissions Manager checks that all required details have been completed and that the application meets the entry requirements for the course applied for. If there is insufficient information, the student or agent is contacted and asked to provide the relevant information.

TGS will only enrol a student who has completed another relevant course (a course provided by a registered provider and listed on CRICOS) if TGS is satisfied that the student has demonstrated a commitment to studies in that previous course, had a good attendance record for that course, and had paid all fees for that course. If a student has not completed a previous course, the student is required to provide a letter of release from the previous provider attesting to these three matters.

Assessment of student’s qualifications and abilities and their academic and English language standards against entry standards for the course must be undertaken by a suitably qualified person.

On meeting enrolment criteria, the student details are entered and the student is enrolled in the requested course. A letter of acceptance and invoice is then printed and sent to the student or agent.

The student is advised in writing that it is the student’s duty to advise TGS of any change in their contact details.

As student file folder is created and all documents are placed in this folder.

Student Support Service

Support services are provided to students and include: access to language classes, car purchasing, visa issues, translation, accommodation, home-stay, etc.

An orientation program is provided at course commencement and includes:

• Completion of Student Orientation Form
• TGS services
• Golf club membership
• Overview of attendance requirements
• Overview of training and assessment requirements
• Language/Literacy program access
• Support services available
• Contact person

Students under 18 are referred to accommodation where the responsible person holds a Suitability Card.

Peter Harrington is the student contact officer. Peter is TGS’ CEO, is a member of the Australian PGA and is a qualified trainer/assessor.

Students are provided with a copy of TGS’ Code of Practice which includes complaints and appeals procedures, Recognition of Prior Learning, and refund application details.