Enrolment Form

The information provided by overseas students can be made available to Commonwealth and State agencies.

Refund Policy

Fees paid in advance are protected and drawn down as the training service is provided. All requests for refund of fees by students are to be handled according to the following policy.

This refund policy is provided to the student prior to the student making any payment to The Golf School.

1. Enrolment and homestay placement fees are not refundable.
2. Advance course monies and accommodation payments will be 100% refunded if notice is received in writing 28 days or more before the scheduled course commencement date.
3. If less than 28 days notice is given in writing, advance course and accommodation payments may be refunded, less the equivalent of 10 weeks tuition.
4. If the student is refused a Student Visa by the issuing authority and provides written proof of this, within the 28 day notice period, a full refund of fees will be paid. Withdrawal of an application for a visa is not considered to be a refusal.
5. After commencement of a course students must give a minimum of 10 weeks notice in writing of a withdrawal from a course, in which case unused tuition fees will be refunded. If 10 weeks notice is not given, the college shall retain up to the equivalent of 10 weeks tuition and refund the balance.
6. The CEO sends refund amount directly to the person who enters into the contract with The Golf School about the student no later than 2 months after it is due, unless the person gives a written direction to The Golf School to pay the refund to someone else in the same currency in which the fees were paid, unless payment in that currency is impracticable.
7. Refund conditions for study tours are included in study tour quotations.
8. No refund applies if a student is expelled or deported.
9. Requests for refunds should be made in writing and directed to the Chief Executive Officer.
10. Note that the refund agreement does not remove the right to take further action under Australian consumer protection laws, that the resolution processes do not circumscribe the student's right to pursue other legal remedies and that it will be paid if relevant and within the relevant time period specified in the ESOS Act 2000.
11. Note that refunds if the registered provider defaults cannot be covered by a written agreement between the provider and the student. Such situations are covered by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001.
12. For TGS’s shorter courses, you will need to submit a $55 (inc. GST) non-refundable deposit at the time of booking. All fees are to be paid prior to commencement. A request to cancel your booking must be received at least 7 days prior to the start of your course. If you cannot start the course and have documented medical issues or if we have adverse weather, a credit voucher will be issued for any fees paid. The credit voucher can be used for any TGS program in the next year.

Complaints & Appeals

1) The CEO is responsible for complaints and appeals. 

2) The customer speaks directly with the administrative or training personnel concerned to resolve the problem within 7 days, or writes to the CEO within 21 days if unable to speak directly to the person concerned.

3) If the matter has been unable to be resolved at an administrative or vocational area level, the CEO provides a complaint or appeal outcome in writing within 14 days after the Chief Executive Officer first meets all parties to seek conciliation. At any stage of the dispute resolution process, the customer may nominate a support person to accompany them.

4) In all cases the investigation is to be conducted, fairly, openly, and impartially. The complaint or appeal will be documented in the administrative complaints/appeals’ register and a copy in writing provided to the student at the end of the process.

5) Students will be notified in writing if it is not possible to resolve the dispute internally at the end of the complaint/appeal process, and TGS will make arrangements for independent mediation to resolve the dispute. Independent mediation is available through the Dispute Resolution Branch, Department of Justice and the Attorney-General. There are six Dispute Resolution Centres throughout Queensland. The Brisbane Centre is located on the 13th Floor, Central Courts Building, 170 North Quay, QLD 4000. Contact details are: Tel: +61 7 32396269, Fax: +61 7 3239 6284. Students outside Brisbane may use the Toll-free number: 1800 017 288. At present, there is no fee for this service, but this may change.

6) Note that the chief executive for the State Authority for CRICOS Registration in Queensland may, under part 2, division 2 of the Act, suspend or cancel the registration of a provider of a course; and the dispute resolution process described in the policy does not prevent an overseas student from exercising the student’s rights to other legal remedies.

7) If an overseas’ student is concerned about the actions of TGS, they may approach the State Authority for CRICOS Registration. In Queensland, this is Education Queensland. The Director-General of Education Queensland has the power to suspend or cancel TGS’s CRICOS registration if a breach of the requirements of registration provision is proved. Concerns about the conduct of TGS should be addressed to: The Senior Education Officer, Office of Non-State Education, Education Queensland, PO Box 15033, City East, QLD 4002.

8) If a student is aged under 18 at the date of enrolment, a Parent or Legal Guardian must agree to the above conditions, and must fill in the applicable section